Sistemnye Resheniya

Return and Exchange of Goods

Version dated June 20, 2026

The return and exchange of goods is carried out in accordance with the Law of the Russian Federation No. 2300-1 of February 7, 1992 "On Protection of Consumer Rights" (hereinafter the "Law") and the Rules for the Sale of Goods under a Retail Purchase and Sale Agreement (Decree of the Government of the Russian Federation No. 2463 of December 31, 2020).

1. Return of goods of proper quality

1.1. In a remote sale, the Buyer has the right to refuse the goods at any time before they are handed over, and after they are handed over — within 7 days (clause 4, article 26.1 of the Law).

1.2. If at the moment of delivery the Buyer was not provided in writing with information about the procedure and timeframes for return, the period for refusal is 3 months from the moment the goods are handed over.

1.3. The return of goods of proper quality is possible provided that their presentation, consumer properties are preserved, as well as the document confirming the fact and conditions of purchase. The absence of such a document does not deprive the Buyer of the possibility of referring to other evidence.

1.4. Goods of proper quality that have individually defined properties (manufactured or selected for a specific Buyer) are not subject to return if they can be used exclusively by that Buyer.

1.5. Upon refusal of the goods, the Seller refunds the amount paid (less the cost of return delivery) within 10 days from the day the corresponding demand is presented.

2. Return of goods of improper quality (defects)

2.1. Upon discovering defects, the Buyer, at their choice, has the right to demand (article 18 of the Law): replacement of the goods, a proportionate reduction in price, free elimination of defects, or to refuse the agreement and demand a refund of the amount paid.

2.2. With respect to technically complex goods (Decree of the Government of the Russian Federation No. 924 of November 10, 2011), a demand for return or replacement is presented within 15 days from the day of handover; after this period — in the event of a significant defect, a violation of the timeframes for eliminating defects, or the impossibility of use for more than 30 days during a year.

2.3. The refund of the amount paid for goods of improper quality is made within 10 days from the day the demand is presented (article 22 of the Law).

3. How to arrange a return

  • Contact us by phone at +7 (4812) 54-82-55 or by e-mail at teh@sissol.ru.
  • Provide the order number, product name and reason for return.
  • Fill out a return application and attach the proof of payment (if available).
  • Hand over the goods to the Seller by the agreed method.

4. Details for inquiries

Sistemnye Resheniya LLC
Address: 214014, Smolensk Region, Smolensk, ul. Tenishevoy, 15
Phone: +7 (4812) 54-82-55, e-mail: teh@sissol.ru
Full details are on the "Contacts" page.